Office Associate
About Kiln Kiln is a coworking community that inspires connects and accelerates growth.
Kiln provides flexible monthly memberships with access to a dynamic office environment for individuals teams and companies.
Kiln will foster energy creativity and passionate people who work with purpose.
Kiln works to increase the growth rates of its member companies through a network of resources and programs enabling access to insight capital and talent.
Role Summary The Office Associate is the first point of contact for Kiln community members and acts as the face of Kiln.
Goals and Objectives Support the Community Management team to achieve the following Personifies Kilns core values and strives to achieve our mission Create a welcoming and collaborative community environment amongst our members through events and building relationships between members Ensure that assigned Kiln facilities are fully operational and processes are running smoothly Drive growth and promotion of Kilnprovided service offerings Take direction from the Community Director to support the Community Team as required Responsibility for the functionality and organization of the frontdesk main lobby storage areas mail room and greater Kiln office space.
Office Management Management Primarily responsible for but not limited to the following areas of responsibility Cheerful and friendly greeting of team members Kiln members and guests Coverage of the front desk during assigned business hours Responsibility for the guest checkin process Responsibility for the mailservice and accurate distribution to members Facilitation of walkin tours and collection of these inbound leads Facilitation of new member onboarding checklists orientation keys welcome kits etc.
Preparation of new member office moveinsinspection of offices after moveouts Development of new organizational systems for inventory as needed Inventorypurchasing of mail room and front desk office supplies Manage event inquiries and calendar bookings and assist with setup and breakdown of events Ensuring the the front desk and building is clean and well kept including promptly taking care of spills and countertops and scheduling cleaning crew after incidents Assisting with building operations and maintenance as needed to ensure highest level of member experience Preparation of communication to members including notes emails and Slack messages to members including member delights birthdays and newsletters Troubleshooting memberrelated issues to ensure a frictionfree member experience Identification of issues for escalation to Community Associate and Community Director and documenting accordingly Liaison between Kiln Parking Officegym location dependent Administrative support to Director through calendar bookings meetings and conference room preparation conference room maintenance Procurement of Logos for new member Resident Desks and Private Offices Partial completion of a college degree preferred not required.
Customer service andor sales and events management experience a plus Must have strong verbal and written communication skills Exceptional organizational and multitasking skills Demonstrates integrity dependability responsibility accountability self awareness work ethic follow through and empathy Passion for entrepreneurial communities Passion and understanding for Kilns mission and values Proficient in basic computer skills.
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Estimated Salary: $20 to $28 per hour based on qualifications.
Kiln provides flexible monthly memberships with access to a dynamic office environment for individuals teams and companies.
Kiln will foster energy creativity and passionate people who work with purpose.
Kiln works to increase the growth rates of its member companies through a network of resources and programs enabling access to insight capital and talent.
Role Summary The Office Associate is the first point of contact for Kiln community members and acts as the face of Kiln.
Goals and Objectives Support the Community Management team to achieve the following Personifies Kilns core values and strives to achieve our mission Create a welcoming and collaborative community environment amongst our members through events and building relationships between members Ensure that assigned Kiln facilities are fully operational and processes are running smoothly Drive growth and promotion of Kilnprovided service offerings Take direction from the Community Director to support the Community Team as required Responsibility for the functionality and organization of the frontdesk main lobby storage areas mail room and greater Kiln office space.
Office Management Management Primarily responsible for but not limited to the following areas of responsibility Cheerful and friendly greeting of team members Kiln members and guests Coverage of the front desk during assigned business hours Responsibility for the guest checkin process Responsibility for the mailservice and accurate distribution to members Facilitation of walkin tours and collection of these inbound leads Facilitation of new member onboarding checklists orientation keys welcome kits etc.
Preparation of new member office moveinsinspection of offices after moveouts Development of new organizational systems for inventory as needed Inventorypurchasing of mail room and front desk office supplies Manage event inquiries and calendar bookings and assist with setup and breakdown of events Ensuring the the front desk and building is clean and well kept including promptly taking care of spills and countertops and scheduling cleaning crew after incidents Assisting with building operations and maintenance as needed to ensure highest level of member experience Preparation of communication to members including notes emails and Slack messages to members including member delights birthdays and newsletters Troubleshooting memberrelated issues to ensure a frictionfree member experience Identification of issues for escalation to Community Associate and Community Director and documenting accordingly Liaison between Kiln Parking Officegym location dependent Administrative support to Director through calendar bookings meetings and conference room preparation conference room maintenance Procurement of Logos for new member Resident Desks and Private Offices Partial completion of a college degree preferred not required.
Customer service andor sales and events management experience a plus Must have strong verbal and written communication skills Exceptional organizational and multitasking skills Demonstrates integrity dependability responsibility accountability self awareness work ethic follow through and empathy Passion for entrepreneurial communities Passion and understanding for Kilns mission and values Proficient in basic computer skills.
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Estimated Salary: $20 to $28 per hour based on qualifications.
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