Member Service Representative
PURPOSE OF JOB The Member Services Representative will create individualized and personal experiences for all Talisker Club Members and Guests by greeting and welcoming them assisting with questions or inquires pertaining to the Club recommending and arranging Club activities and reservations.
Additionally the Member Services Representative will maintain and assist with internal Club communication initiatives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Market to Club Members all that the Club has to offer including but not limited to Activities Signature Events Food and Beverage offerings Spa and Fitness offerings and menus Wildstar Youth Activities and Programming Private Events available at the Club and Concierge Program.
Interact with Members while on Club property to inform members of Club offerings while the members are in town and during future visits.
Assist in scheduling and booking reservations for Club activities via phone email website and personal interaction with membership.
Create and maintain the membership data base with relevant information about members such as birthdays anniversaries special occasions interests family members pictures etc.
which will help to support the Clubs core value of providing extraordinary experiences.
Build and maintain relationship with activities events and services providers outside of the Club.
Assist in booking activities and events not offered by the Club.
Resolve member issues and answer questions in a timely manner.
Adhere to and be an example of the Talisker Club Way Initiative.
Confer regularly with immediate supervisor and other company personnel to plan coordinate and evaluate services and activities exchange information resolve problems.
Assist with the Concierge Program as requested.
Create banners images and others to promote events offered at the Club.
Format Food and Beverage menus as requested.
Assist in maintaining Club Essentials website information such as but not limited to hours of operation images and events assure that the website information is updated and current at all times.
Create and send eblasts and dailyweekly communications when assigned.
Assist with billing inquiries from members when requested.
Assist with seasonal Club calendar development as directed.
Perform other tasksduties as assigned.
EXPERIENCE EDUCATION AND QUALIFICATIONS High School diploma or equivalent.
One to two years previous experience in customer service.
Strong communication skills both verbal and written.
Strong technical literacy to learn new Club systems.
Good working knowledge of Microsoft Office Products.
Diplomatic team player able to foster relationships with Members guests and team members.
Ability to understand Members inquiries and provide responses.
Ability to assemble and assess information quickly.
Ability to work weekends and holidays and special events.
High Paying Wage Offered along with great perks such as employee meals recognition programs and a k retirement plan.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Additionally the Member Services Representative will maintain and assist with internal Club communication initiatives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Market to Club Members all that the Club has to offer including but not limited to Activities Signature Events Food and Beverage offerings Spa and Fitness offerings and menus Wildstar Youth Activities and Programming Private Events available at the Club and Concierge Program.
Interact with Members while on Club property to inform members of Club offerings while the members are in town and during future visits.
Assist in scheduling and booking reservations for Club activities via phone email website and personal interaction with membership.
Create and maintain the membership data base with relevant information about members such as birthdays anniversaries special occasions interests family members pictures etc.
which will help to support the Clubs core value of providing extraordinary experiences.
Build and maintain relationship with activities events and services providers outside of the Club.
Assist in booking activities and events not offered by the Club.
Resolve member issues and answer questions in a timely manner.
Adhere to and be an example of the Talisker Club Way Initiative.
Confer regularly with immediate supervisor and other company personnel to plan coordinate and evaluate services and activities exchange information resolve problems.
Assist with the Concierge Program as requested.
Create banners images and others to promote events offered at the Club.
Format Food and Beverage menus as requested.
Assist in maintaining Club Essentials website information such as but not limited to hours of operation images and events assure that the website information is updated and current at all times.
Create and send eblasts and dailyweekly communications when assigned.
Assist with billing inquiries from members when requested.
Assist with seasonal Club calendar development as directed.
Perform other tasksduties as assigned.
EXPERIENCE EDUCATION AND QUALIFICATIONS High School diploma or equivalent.
One to two years previous experience in customer service.
Strong communication skills both verbal and written.
Strong technical literacy to learn new Club systems.
Good working knowledge of Microsoft Office Products.
Diplomatic team player able to foster relationships with Members guests and team members.
Ability to understand Members inquiries and provide responses.
Ability to assemble and assess information quickly.
Ability to work weekends and holidays and special events.
High Paying Wage Offered along with great perks such as employee meals recognition programs and a k retirement plan.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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